Job Description
Location: Plano, TX (In-Person Interview Required)
Employment Type: Contract
Experience Required: 10+ Years
About the Role
Zen Software Solutions Inc. is seeking an experienced AI/ML Engineer with deep expertise in Artificial Intelligence, Machine Learning, Deep Learning, and Generative AI technologies. The ideal candidate will have a proven track record of designing, developing, deploying, and optimizing enterprise-scale AI solutions, including Large Language Models (LLMs), Retrieval-Augmented Generation (RAG) systems, and advanced Natural Language Processing (NLP) applications.
This role requires strong collaboration across cross-functional teams to translate complex business requirements into scalable, secure, and production-ready AI solutions.
Required Technical Skills
- Python Development
- Machine Learning & Deep Learning
- Generative AI and Large Language Models (LLMs)
- Natural Language Processing (NLP)
- Retrieval-Augmented Generation (RAG)
- TensorFlow and/or PyTorch
- AI/ML Model Development & Deployment
- Prompt Engineering
- Semantic Search & Embedding Models
- Model Training, Evaluation, and Optimization
- Enterprise AI Integration
Key Responsibilities
AI/ML Solution Design & Development
- Analyze business and technical requirements to design scalable AI/ML solutions aligned with enterprise architecture, security, privacy, and responsible AI standards.
- Develop, train, evaluate, optimize, and maintain machine learning, deep learning, NLP, and Generative AI models.
- Build and deploy end-to-end AI/ML pipelines from data preparation through production deployment.
Generative AI & LLM Engineering
- Design and implement Large Language Model (LLM) applications for enterprise use cases.
- Develop Retrieval-Augmented Generation (RAG) solutions using embeddings, vector databases, semantic search, and orchestration frameworks.
- Implement prompt engineering strategies, model evaluation techniques, guardrails, and governance controls for AI applications.
- Optimize model performance, scalability, reliability, and inference efficiency.
Enterprise Integration & Collaboration
- Partner with data engineers, application developers, architects, QA teams, cloud engineers, and business stakeholders to integrate AI solutions into enterprise platforms.
- Develop APIs and microservices to enable seamless AI model consumption across applications.
- Collaborate closely with product teams to identify opportunities for AI-driven innovation and automation.
Production & Operations
- Implement industry best practices for model lifecycle management, versioning, monitoring, and observability.
- Build automated testing frameworks and CI/CD pipelines for AI model deployment.
- Monitor model performance, detect drift, troubleshoot production issues, and drive continuous improvement initiatives.
- Support containerized deployments and cloud-based AI workloads.
Required Qualifications
- 10+ years of overall IT experience with significant hands-on expertise in AI/ML engineering.
- Strong proficiency in Python and AI/ML development frameworks.
- Extensive experience with TensorFlow, PyTorch, or similar deep learning platforms.
- Deep understanding of machine learning algorithms, neural networks, model architectures, and experimentation methodologies.
- Hands-on experience building Generative AI and LLM-powered applications.
- Strong knowledge of NLP, embeddings, semantic search, vector databases, and RAG architectures.
- Experience developing production-grade AI solutions and integrating them into enterprise environments.
- Excellent analytical, problem-solving, and communication skills.
Preferred Qualifications
- Experience with JavaScript, Node.js, and TypeScript for application and service integration.
- Knowledge of Agentic AI, AI assistants, and autonomous workflow technologies.
- Experience with GitHub Actions and DevOps automation practices.
- Familiarity with cloud-native architectures, CI/CD pipelines, and containerization technologies.
- Guidewire platform experience and/or Property & Casualty (P&C) Insurance domain knowledge.
- Experience working in BFSI, Insurance, or high-volume enterprise environments.
- Strong leadership skills with the ability to guide delivery teams and collaborate directly with U.S.-based customers and stakeholders.
Why Join Zen Software Solutions?
At Zen Software Solutions, you'll work on cutting-edge AI initiatives that drive enterprise transformation. You'll collaborate with highly skilled professionals, leverage the latest advancements in Generative AI and LLM technologies, and contribute to innovative solutions that create measurable business impact.
Apply today and be part of the future of AI-driven innovation.